Tuesday, February 06, 2018

Table Game Protection Post: Game Protection Training Dilema: Should Casino Floor Personnel Be Trained Together with Surveillance Personnel?

This is a very common question.

The worry that most casino upper managers have is that if Gaming Floor People are shown all the cheat moves that Surveillance Personnel are, the result might lead to more inside dealer/floorperson/surveillance scams against the casino, or simply that casino floor people should not have as much knowledge of scams as surveillance, so that they might not be tempted on their own to cheat their tables.

I have always conducted my game protection training with the two groups together. I feel strongly about this because I believe the casino staff on the floor must be on the same page as the surveillance staff "upstairs."

True, there are potential negatives, even dangers. But let's look at a few facts first.

The first is that collusion scams performed by casino floor staffs very rarely involve surveillance people. So by that alone, you can rid yourselves of the worry of a major scam going down in your casino from the bottom all the way up. That can only happen in a casino that has disastrously poor internal controls and game-protection policy, and complete lack of adherence if there is any game-protection policy in place.

Second: There are always some dealers who turn to cheating the house. This can NEVER be avoided. But the global percentage, even in casinos with poor internal controls that are literally asking their dealers to cheat them, is extremely low, probably lower that the vast majority of worldwide industries.

With that in mind, excluding dealers and floor supervisors from knowledge of the inner-workings of table scams being taught to surveillance staffs will have a negative impact on your casinos.


Simply because your dealers are your first line of defense against ALL casino scams not involving dealers. If they are ignorant to a particular cheating scam happening on their tables, then, unless a very sharp supervisor behind them takes notice of the moves going down, surveillance immediately becomes your FIRST line of defense.

Now I have absolutely no bias against surveillance staffs, but in my 25-year casino-cheating career, not once has a cheat-move of mine been spotted on time or stopped by surveillance alerting the gaming pits.

I mean NOT ONCE!

This is not to say that surveillance operators aren't efficient. By and large they do a great job, especially if they have good training and follow internal policy. But it is much too difficult to spot the majority of professional moves when you're away from the table--no matter how good your equipment is.

Remember, good game protection must come from the floor up. Surveillance serves best when the floor staff alerts them to something suspicious. Then they can focus in on whatever it is going down on the tables, and then mobilize the entire casino to eradicate the problem.

So all that said, it is firmly my opinion that you should train your floor staffs in game protection, cheating and advantage play as you do your surveillance staffs.

However, I do suggest that if dealers are participating in game protection training, they should not be present when inside-dealer scams are being presented. They can learn these when and if they become supervisors.

I would love to hear your opinions on this, and if they may have changed after reading this post!